Some mobile networks (4G/5G etc), such as Three mobile, EE and Orange block the standard port used to send email (port 25). They usually block this internationally standardized port to prevent you sending emails in case you're sending spam... very small minded, very annoying, and a very out of date approach to block you using your internet connection properly.

 

Note - it's the ISP or WiFi provider blocking you from sending emails, not us. The instructions below create a workaround.

These instructions are written for the iPhone, but will be very similar for the iPad

Please make sure you follow these instructions in every detail otherwise they might not work.



1) From your home screen, click on the Settings icon.

2) In Settings, go to the "Mail" section

3) In the "Mail" section, scroll down and go to "Accounts"

4) In the "Accounts" section, find the account in question you have with us, and tap on it

5) Then go to "Account settings"

6) Under "Outgoing mail server", tap on the mail server (mail.ph9mail.co.uk)

7) On the next screen, tap on "Primary server" (mail.ph9mail.co.uk)

8) Ensure that it is set up as follows:-

Use SSL - Turned on (green checked)

Authentication - MD5 Challenge-Response

Server port - 81

9) Press "Done" (top right)